Front Office Supervisor

Job Scope: 

Responsible for the management of all aspects of the front desk functions, in accordance with property standard. Directs, implements and maintains a service and management philosophy which serves as a guide to respective staff.

Job Responsibilities:

  • Maintain complete knowledge of and comply with all departmental policies and service procedures/standards
  • Maintain complete knowledge of correct maintenance and use of equipment. Use equipment only as intended
  • Anticipate tenant’s needs, respond promptly and acknowledge all tenants, however busy and whatever time of day
  • Maintain positive tenant relations at all times
  • Resolve tenants complaints, ensuring tenants satisfaction
  • Monitor and maintain cleanliness, sanitation and organization of assign work areas
  • Monitors the personnel of these operations to ensure tenants receive prompt, cordial attention and personal recognition
  • Ensures staff, particularly tenants contact personnel, are familiar with members, known repeat tenants and other VIPs and provide special attention and recognition
  • Coordinates exchange of pertinent information between departments within the Front Office and directs exchange of information with other departments, notably, Sales & Marketing, Housekeeping, Maintenance and Security
  • Assumes overall responsibility for maintaining presentation standards to ensure facilities and equipment are clean, in good repair and well maintained
  • Schedules and regularly conducts routine inspections of areas under control
  • Communicate to appropriate departments all pertinent information related to the expected arrival and departure of VIP’s and other key tenants, or other special tenants needs.
  • Promotes Company sales and in-house facilities
  • Monitors and controls the inventories for operating equipment and supplies

Job Requirement:

  • Education: Bachelor’s degree of Hotel and Tourism Management or degree in hospitality management (Masters preferred)
  • Knowledge: Local and international in hospitality industrial.
  • Experiences: Minimum 3 years in hospitality in particular with a luxury Service Apartments or Hotels.
  • Computer and office technology: Microsoft Office, Internet, Email
  • Language: Good command of English language and be able to communicate well
  • Skills: Time Management, Organizational Skills, communication and interpersonal skills, capacity building skills, people skills flexible, Team players and good in problem solving

Job Benefits:

  • Annual leaves (18 days per annum)
  • Public holidays and other Leave entitlement
  • Health and accident Insurance
  • Training opportunities and career advancement
  • Annual party and other staff gathering events
  • Allowances and other benefits

How to apply:

Interested candidates should send CV with three professional referees, a recent photograph and cover letter with copies of relevant certificates to Naki Head Office or Shortlisted candidates will be notified and contacted for interview.

Contact Person: HR Department
Email Address:
Phone Number: 023 900 959 081 990 959

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