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Public Attendant Supervisor

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JOB SCOPE:

Public Attendant Supervisor is responsible for the cleanliness of the public areas including exteriors. Will train and inspect the performance of assigned public area attendants ensuring that all procedures are completed, charge and supervises cleaning activity of areas including lobby, F&B area, lounges, spa, offices, pool area, public restrooms, garden areas, corridors, hallway, banquets, locker rooms, staircases etc.

DUTIES AND RESPONSIBILITIES:

KEY RESPONSIBILIES

  • Supervise the day to day cleaning of site public areas
  • Perform routine inspections of all public areas, service areas, and storerooms
  • Schedule and supervise deep cleaning and any other projects
  • Supervise and coordinate pest control, flowers, plants and periodical deep cleaning operations on all area of responsibility
  • Maintain complete knowledge of correct maintenance and use of equipment
  • Anticipate guest’s needs, respond promptly and acknowledge all guests, however busy and according to time of day
  • Monitor and maintain cleanliness, sanitation and organization of assigned work areas
  • Assign duties and coordinate breaks for assigned staff
  • Ensure that assigned staff have reported to work and also document any late or absent employees
  • Prepare and distribute assignment work sheets to assigned staff and review priorities
  • Assist where necessary to ensure optimum service to guests
  • Clean public areas in emergency situations
  • Efficiently manage stock control and the maintenance of all equipment
  • Issue supplies/goods to staff at beginning of shift in order to control inventory
  • Report all maintenance defects and follow up with Manager
  • Complete work orders forms for equipment maintenance or repairs and submit to Manager
  • Report all lost and found articles immediately to the front desk
  • Responsible to Check staff grooming and hygiene
  • Complete all paperwork and closing duties before leaving
  • Review status of assignments and hand over any follow-up action with on-coming staff
  • Informs Manager about any damage, theft or loss to property
  • Answer inquires to maintain controls and ensure guest satisfaction
  • Manage and train Public Attendants and other team members to ensure their performance meets the standards required
  • Provide feedback on staff performance and Report disciplinary problems to Manger
  • Perform any other duties assigned by the Manger

 SKILL RESPONSIBILIES

  • Is able to work independently
  • Is flexible with regard to time shifts
  • Can carry heavy loads of any equipment
  • Is not hesitant to work on holidays and prolonged shifts if required
  • is friendly with equipment and is able to operate them well

 SAFETY RESPONSIBILIES

  • All procedures are conducted safely and within the company guidelines
  • Be familiar with property safety, first aid and fire and emergency procedures and enforce these in your areas
  • Reports all liability and community incidents to Manager immediately

EDUCATION, TRAINING & EXPERIENCE REQUIREMENTS

  • Minimum 2 years work experience as a Public Area Attendant within the industry. Computer literacy and previous experiences using property management systems are an advantage.

Job Benefits:

  • Annual leaves (18 days per annum)
  • Public holidays and other Leave entitlement
  • Health and accident Insurance
  • Training opportunities and career advancement
  • Annual party and other staff gathering events
  • Allowances and other benefits

How to apply:

Interested candidates should send CV with three professional referees, a recent photograph and cover letter with copies of relevant certificates to Naki Head Office or hr@nakigroup.com. Shortlisted candidates will be notified and contacted for interview.

Contact Person: HR Department
Email Address: hr@nakigroup.com
Phone Number: 023 900 959 081 990 959

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